FAQ - Kitchen - Troubleshooting
Q: Water is coming out the vacuum breaker.
A: The float has got a mineral build up on it and is not raising all the way to the seal. Remove the cap of the vacuum breaker and clean the float with a deliming solution. For new installations, make sure the vacuum breaker is not installed backwards.
Q: Probe-type system feeding continuously.
A: Wires to probe are off.
Q: Probe-type system won’t feed at all.
A: The probe wires or the probe itself may be shorted. Try removing the probe wires from the circuit board (temporarily) to determine if the unit will then feed.
Q: The pump stops after only a few seconds (or almost immediately after starting) and the alarm is sounding.
A: The alarm delay is set too short. Probe systems use an adjustable alarm delay to warn of problem conditions, and to also shut the pump off when the delay time has expired.
Q: I have main power connected, but the power light is not on.
A: Check for blown fuses and proper voltage input.
Q: The detergent solenoid just stopped working.
A: Check for proper voltage to the solenoid coil. If the voltage is okay, the solenoid coil should be magnetized (this can be verified by placing a screwdriver near the coil to see if the magnetism "grabs" the tip). If the coil is magnetized, then the problem is mechanical. Open up the solenoid and clean out any debris around the diaphragm. Also make sure the incoming water pressure is not too high.
Q: The detergent won't run, but the rinse and/or sanitizer work fine.
A: If using a probe, try disconnecting the probe wires from the circuit board to verify if the terminals are shorted. If using probeless, check for a charge (or recharge) signal.
Q: SA-12 The light will not turn off, it stays on all the time.
A: First make sure the device that the SA-12 is connected to is not experiencing any problems. Then check all wiring connections between the SA-12 and the device to make sure they are correct.
Q: Why did my dispenser lose memory?
A: Excessive levels of electrical noise and/or power surges can cause problems with dispenser memory. In these situations, using a good quality surge protector/noise filter should prevent any loss of memory.
Q: The pump will not stay primed.
A: Check the condition of the squeeze tube and roller block. Make sure there are no air leaks where the flow tubing connects to the pump.
Q: Why do I keep blowing fuses in my dispenser?
A: Check for a direct short. On-board fuses generally will blow if a motor (or output circuit) is bad. In-line fuses to the transformer can blow from the same conditions, but most likely if the transformer is shorted.
Q: There is water going back in to the chemical container on my dishmachine or warewash dispenser.
A: Inspect the injection fitting (checkvalve) and replace as needed. This problem may be compounded by excessive pressure in the rinse line.